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Purchase & Accounts

Questions related to purchasing Xara desktop products and administrating your account

  • My serial number doesn't work

    Please see the below causes and solutions  The red cross is not changing to a green check This can caused by: You have entered your serial number into the wrong program. This is especially applicable ...

  • Where can I find my serial numbers?

    Your serial number will be in your confirmation email if you purchased in the online store. You can also log into the Service Center here to see a record of all your registered serial numbers, and the...

  • How do I update my account information?

    If you wish to update your account information, such as email address, postal address or password then you should Sign In to your Xara account in the Xara Service Center. If you are unsure of your pas...

  • License information

    Locally Editable Widgets The majority of the locally editable widgets utilise various libraries and plugins licensed under MIT License. Copyright headers are retained within the script files exported ...

  • I have exceeded the number of permitted activations.

    V10 and earlier Our software can be installed and activated by one user on three separate computers. When you try and install on a fourth computer you will see a message saying that you have exceeded ...

  • I cannot remember my account details

    If you have forgotten your account password, visit the Xara Service Center  and click on the link 'I've forgotten my password', enter your email address and click on Continue. You will receive an emai...